OCS customer needing help? Email us or text us at 208-358-8870.
We may be small, but we like to think customer service isn’t dead. Hey, we’ve been there, stuck on the other end of the phone or waiting days on end for a simple email answer. When you contact us for help, we want to help you as quickly as two people can. If we receive your email or voice message in the business morning, our target is to respond to you by that afternoon, and vice versa during our normal weekday hours*.
What support you get:
(Click on the Plus next to each feature to reveal more information)
When you call during business hours, you'll get Mark. He’s the owner, creator, programmer, and salesman, just to name a few titles. Because he has hand-coded Online Church Solutions, he knows the system like the back of his hand. Because he was a church planter and pastor, he also knows church administration.
Both Mark and Alisha have taken time to create short, helpful videos in non-computer English that quickly explain what you need to know about making the most of each feature we offer. And, when needed, Mark will create specialized videos for your unique needs.
To help our clients out, we've created a reminder system to let you know a month before your domain name expires. Whether we helped you initially register your domain or not, our system will give you that head's up reminder early enough so you can locate your login at the registrar, update any old contact info, and pay your renewal so your church website will be available with no interruption. Just a little something we do to look out for you!
Our full site has a Chat Feature at the bottom right corner. If we’re available, just click and type your question. We also can answer your question via email or a phone call. If we receive your email or voice message in the business morning, our target is to respond to you by that afternoon, and vice versa.
*In the case of server outage (meaning websites are unavailable) outside of our normal work schedule, we are contacted electronically 24/7 and would work to make sure the issue is resolved as quickly as possible.
